Returns & Exchanges

At Eraya, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether you need a different size or a complete refund, our streamlined process ensures a hassle-free experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals are intact and undamaged.

• 3.
  Attach the Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand over your package at any authorized courier location and keep your tracking receipt until your refund or exchange is processed.