Frequently Asked Questions

Everything you need to know about your Eraya shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is Eraya's return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, Eraya ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fits may vary slightly between collections.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your materials sustainably sourced?

Eraya is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes to ensure our garments are as kind to the planet as they are to your wardrobe.